Privacy Policy

At mysite-name, we value your trust and are committed to protecting your personal information while providing top-tier property services in England. This policy explains how we collect, use, and safeguard your data, fully complying with UK GDPR and the Data Protection Act 2018. We ensure your details remain secure as you navigate your property journey with us.

1. What Information We Collect

We collect only the details you provide when engaging with our property services, such as buying, selling, renting, or requesting consultations. This includes your name, email address, phone number, and preferences related to property types, locations, or budgets. If you share additional information, like specific requirements for a home or commercial space, we use it to tailor our services to your needs.

We may also gather anonymised data, such as website browsing patterns or popular property search trends, to enhance our offerings. This data is never linked to you personally unless you explicitly consent.

2. How We Use Your Information

Your data helps us deliver personalised and efficient property services. We use it to:

  • Respond to inquiries about buying, selling, renting, or property valuations.
  • Manage your property transactions, consultations, or legal support requests.
  • Contact you with updates on property listings, appointments, or deal progress.
  • Send you relevant market insights or property updates, but only if you’ve opted in.

We handle your information with care, using it solely to support your property goals and never for unrelated purposes.

3. Securing Your Information

Your data’s security is our priority. We use industry-standard encryption to protect your details from unauthorised access. Only our trained team, adhering to UK data protection standards, handles your information. We regularly update our security practices to ensure your data remains safe, so you can focus on finding or selling your property.

Whether you’re buying a home or renting a commercial space, we ensure your information is securely managed throughout the process.

4. Consent to Data Use

By sharing your details through our website, phone, or email, you consent to us using your information to manage your property inquiries, transactions, or consultations, as outlined in this policy. You can withdraw this consent at any time by contacting us, and we’ll promptly respect your preferences.

5. Sharing with Third Parties

We share your data only when necessary to deliver our services, such as with legal advisors, surveyors, or payment processors involved in property transactions. We may also share data if required by law, for example, to comply with UK regulations. All third parties we work with are bound by strict agreements to protect your data in line with UK GDPR.

We never sell or share your information for marketing purposes outside our property services, ensuring your data remains secure.

6. Your Rights Under UK GDPR

As our valued client, you have full control over your data. Your rights include:

  • Accessing the personal information we hold about you at any time.
  • Requesting corrections or updates to any inaccurate or outdated details.
  • Asking for deletion of your data when it’s no longer needed for your transactions or services.
  • Objecting to specific uses of your data, such as promotional communications.

To exercise these rights or ask questions, email us at: [email protected]. We’ll respond quickly to address your needs.

7. Data Retention Period

We keep your data only as long as necessary to manage your property transactions, consultations, or follow-up communications, such as contracts or valuation reports. Typically, this means retaining your details for the duration of your engagement and a short period afterward, as required by UK regulations. After that, we securely delete or anonymise your data.

If you request deletion earlier, we’ll comply promptly, ensuring no unnecessary data is retained.

8. International Data Transfers

If your data is transferred outside the UK (e.g., for cloud-based CRM systems), we use UK GDPR-compliant safeguards, such as standard contractual clauses, to ensure its security. We carefully vet all partners to maintain the same level of protection you expect from us.

Questions about your data or our processes? Contact us at: [email protected]. We’re here to provide clear answers and keep you informed.